Privacy Policy

Who we are & contact details

Store name: Bagru Print Crafts
Operated by: Chandra Textiles
Address: Jain Mohlla, Bagru, Jaipur, Rajasthan — 303007, India
Phone: +91 97995 33421
Email: bagruprintcrafts11@gmail.com

Information we collect

We collect information to provide better services, process orders, communicate with you, and improve the Site. The types of information we collect include:

• Order information: name, billing/shipping address, phone number, email address, products purchased, payment transaction details (only the minimum needed — we do not store full card numbers).
• Account information: username, password (hashed), order history, saved addresses (if you create an account).
• Device & usage data: IP address, browser type, pages visited, referral source, device identifiers, and other analytics data collected automatically.
• Communications: emails and messages you send to us (support, feedback, reviews).
• Marketing data: preferences and consent choices for marketing communications.

How we use your information

We use personal data for the following purposes:

• To process and fulfil orders, arrange shipping, and handle returns or refunds.
• To communicate about your orders, account, and customer support.
• To improve the Site, detect and prevent fraud, and protect our customers.
• To send marketing communications if you opt in; you may opt out at any time.
• To comply with legal obligations and respond to lawful requests by public authorities.

Payments & financial data

We use third-party payment processors (for example, payment gateways or card processors) to handle transactions. We do not store full card numbers or payment credentials on our servers. Payment processors' collection and use of payment data is governed by their privacy policies.

Cookies & similar technologies

We and our partners use cookies, web beacons, and similar technologies to provide and secure the Site, remember your preferences, analyse usage, and deliver targeted advertising where permitted. You can manage cookie preferences through your browser settings; please note disabling cookies may affect Site functionality.

Third-party services and sharing

We may share personal information with service providers who perform services on our behalf, such as: payment processors, shipping partners, analytics providers, email delivery services, marketing platforms, and fraud prevention services. These providers are contractually obligated to protect personal information.

We may also disclose information when required by law, to enforce our policies, or to protect our rights, property or safety, or that of our users or the public.

Analytics & advertising

We use analytics services (for example Google Analytics or similar) to understand Site usage and improve our offerings. Third-party advertising partners may use cookies and other technologies to serve ads on or off the Site. If you wish to opt out of targeted advertising, consult the advertising platform's settings or use industry opt-out tools.

Your rights & choices

Depending on your location and applicable law, you may have rights regarding your personal data, such as:

• The right to access or receive a copy of personal data we hold about you.
• The right to correct inaccurate or incomplete data.
• The right to request erasure of your personal data (subject to legal or operational exceptions).
• The right to restrict or object to certain processing (including marketing).
• The right to data portability where applicable.

To exercise these rights, contact us at bagruprintcrafts11@gmail.com. We may ask you to verify your identity before fulfilling requests.

Children

Our Site is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete that data.

Data retention & security

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. We use reasonable administrative, technical and physical safeguards to protect data, but no system is completely secure — if a security breach occurs we will follow applicable laws and notify affected users where required.

International transfers

Because our operations and service providers may be located in different countries, your information may be transferred to and processed in jurisdictions with different data protection laws than your own. We will take steps to ensure appropriate safeguards are in place where required.

Links to other websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party sites. We recommend reviewing their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date. Significant changes will be posted on the Site or notified by email where appropriate.

Governing law

This Privacy Policy and any disputes related to it are governed by the laws of India. Any dispute arising shall be subject to the exclusive jurisdiction of courts located in Jaipur, Rajasthan, India.

How to contact us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Bagru Print Crafts (Chandra Textiles)
Address: Choudhary Bhawan, Jain Mohlla, Bagru
Teh.Sanganer, Jaipur, Rajasthan, 303007
Phone: +91 97995 33421
Email: bagruprintcrafts11@gmail.com